Download instructions

Thank you for your purchase, here is a step-by-step instruction guide to help you download your photographs.

To download your photographs to your computer please follow these steps: 

  1. Open the link you were provided in the e-mail
  2. Choose the option "select photos" on the top right corner of your photo gallery
  3. Select the photos you want to download (you can also choose the option "select all")
  4. Choose the option "download", the pictures will start downloading on your computer.

To download videos to your computer:

  1. Open the link you were provided in the e-mail
  2. Choose the option "select photos" on the top right corner of your photo gallery
  3. Select only the video(s) you want to download
  4. Choose the option "download", the video file will start downloading on your computer.

Please note that photos and videos must be downloaded separately

To download your photographs and videos to your smartphone or tablet* please follow these steps:

  1. Download the Photo Moments app on the App Store for iPhone and iPad or Google Play for Android

  2. Once the app is on your phone, click on the bigger picture on the link you receive to your e-mail, choose the option: view photos in the app

  3. Your photos will be available to see in this app, you can download them by clicking on the "download » button

  4. If you read an error message please repeat from step 2 as many times as needed, sometimes the internet connection may fail to link the photos to the app

  5. If you see a gallery named « white gold » in the app, this is a sample gallery, you may swipe left on this gallery to remove it.

We deliver prints to your home from our professional partner-labs

Our partner labs provide a wide range of options for your projects and the best printing quality on the market. 

  1. While viewing the pictures in your online gallery, choose the "buy" option
  2. You can choose the size of your prints and combine different kind of projects
  3. Follow the instructions provided in the online-shop and proceed to check-out.


If you need further assistance please contact us

Version en Español

*The Photo Moments App is available depending on the package you purchased.